Reference

Terms That Keep Your Account Running Smoothly

These terms set out how your bestie69 account works — what we ask of you, what you can expect from us, and how payments through DANA, OVO, and GoPay fit into the picture.

Account eligibilityDANA / OVO / GoPay paymentsFair use policyAccount securityContact & dispute path
bestie69 Terms That Keep Your Account Running Smoothly
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

Payment Data Handling

DANA, OVO, and GoPay transaction references are stored against your account for withdrawal verification. We do not store full wallet credentials — only the reference numbers your wallet provider supplies.

Account Access Security

Each login triggers a session check. If we detect an access pattern that looks unusual — new device, new region — we may ask you to re-confirm via the OTP sent to your registered mobile number.

Data Retention

Transaction records and account activity are retained for the period required under applicable law in your region. You may request a summary of data held against your account by contacting us through email support.

Requesting Changes

To update your registered email, wallet details, or contact number, log in and go to Account Settings. For name corrections or identity document updates, contact support directly with a valid ID.

TERMS CONTACT PATHS

Reach Us About Your Terms or Account

Live Chat Open the chat widget from any page in your account. Our support team can walk you through a specific clause, a payment query, or an account verification step in real time.
Email Support Send a detailed message to our support address for anything that needs a written record — disputes, account closure requests, or questions about how a specific term applies to your situation.
Account Help Centre Log into your account and head to the Help section for self-service answers on wallet verification, deposit matching, and what to do if a DANA or GoPay transfer does not clear as expected.

Common Questions on Our Terms

No. The wallet you use to deposit must match the name on your bestie69 account. Mismatched wallet deposits are held pending verification, and repeated mismatches may trigger a review of your account.

Duplicate accounts are closed and any balance may be forfeited. If you think an error caused a duplicate, contact support before the second account is used and we will sort it out.

Email our support team from the address registered to your account. State clearly that you are making a data access request and we will respond within the timeframe required under applicable law.

We update terms when our processes or local regulations require it. You will receive an email to your registered address before changes take effect. Continued login after that date counts as acceptance.

Access depends on local law and is available only in eligible regions. Check whether online gaming access is permitted under the rules that apply where you are located before opening an account.

Send a closure request via email support. Withdraw any remaining balance to your verified DANA, OVO, or GoPay wallet first. We will confirm closure within the period stated in our support policy.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.