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How bestie69 Handles Your Privacy

Your account on bestie69 — including the details you use to fund it via DANA, OVO, or GoPay — is handled with a clear set of rules around what we collect, why we collect it, and how long we keep it.

Account Data ProtectionWallet Privacy — DANA, OVO, GoPayYour Rights, Clearly StatedNo Third-Party Data SalesContact Us Anytime
bestie69 How bestie69 Handles Your Privacy
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to know what data we hold on your account, request a correction, or ask us to delete information that's no longer needed, our support team handles those requests directly. Reach out through any of the channels below and we'll respond with the relevant details about your account.

Team online

Live Chat Support

Open the chat widget from your account page. Our team handles data requests and account queries through this channel during operating hours.

Email Request

Send your data request to our support email. Include your registered account name and the specific data point you're asking about for a faster response.

Account Help Centre

Log in and navigate to the Help section of your account. Data access requests submitted there are routed directly to our privacy team.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Data security on bestie69 runs across your full account journey — from the moment you verify your DANA, OVO, or GoPay wallet through to every withdrawal request. Here's how the key practices work in practice.

Encrypted Account Storage Your login credentials and personal details are stored using encryption at rest. We do not log your full payment PIN or wallet token — only the confirmation reference your e-wallet provider returns to us.
Cookie Use on Device We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can manage cookie permissions through your browser without losing access to your account.
Data Retention Schedule Transaction records are retained for the period required by applicable law. Account data you've submitted — name, contact details, wallet ID — is deleted or anonymised once your account is closed and the retention window closes.
Requesting Changes or Deletion You can ask us to correct inaccurate account data or request deletion of data we no longer need to hold. Submit the request via live chat or email; we'll confirm the action taken within a reasonable timeframe.

Common Questions About Your Data

Real questions we get about how bestie69 handles account and payment data — answered directly.

We collect your name, contact details, login credentials, and the payment method you register — DANA, OVO, or GoPay. We also keep transaction records for every deposit and withdrawal you make.

We share only what payment processors need to complete your transaction. We do not sell your personal data. Third-party sharing is limited to the minimum required for the service to function.

Contact our support team via live chat or the account Help section. Tell us your registered account name and what information you'd like to review. We'll respond with the relevant details.

Yes. Once your account is closed and any legally required retention period has passed, we delete or anonymise the data we hold. Submit a deletion request through live chat or email support.

Retention periods follow the minimum required under applicable law. Records tied to DANA, OVO, and GoPay transactions are kept for that window and then removed from active storage.

Yes, session and preference cookies run on mobile the same as desktop. You can manage these in your browser settings. Disabling preference cookies won't lock you out of the lobby or your account.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.