Reference

How We Run Things at bestie69

Every account on bestie69 operates under a clear set of terms covering data use, account conduct, and access eligibility — all of it dependent on where local law in Indonesia permits.

Account Eligibility RulesData Handling PolicyAccess by Local LawWallet Verification TermsContact Rights
bestie69 How We Run Things at bestie69
DATA AND SECURITY

How We Handle Your Account Data

Account security and data integrity are operational requirements for us, not optional add-ons. Here is how we manage the key areas that affect your account and your rights as a user on the platform.

Data We Collect

Registration details, device identifiers, and transaction records tied to DANA, OVO, or GoPay activity. We collect only what is needed to operate your account and meet compliance obligations.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can adjust cookie preferences from the settings menu in your account.

Account Security Practices

Your account is protected by password authentication and an OTP step for login on new devices. If you suspect unauthorised access, use the account lock option in settings immediately.

Your Rights and Data Requests

You can request a copy of your stored data or ask for deletion by contacting support via email. Retention periods required by law may limit what can be removed immediately.

CONTACT POLICY

How to Reach Us on a Legal Matter

If you have a question about your rights under these terms, want to request your data, or need to dispute a transaction, our support team handles policy queries directly. For account-specific legal questions, reaching us via live chat gets you to the right team faster than email. We aim to respond to formal data requests within the timeframe required under applicable rules.

Team online

Live Chat

Open the chat icon from any page on the site. Policy and account queries are handled by the same team, available during operating hours.

Email Support

Send formal data requests or written complaints to our support address listed in the footer. Include your account ID and the nature of your request.

Account Help Centre

The help section inside your account covers wallet verification steps, withdrawal holds, and how to submit a data access request without contacting support directly.

Questions About Your Rights and This Policy

Here are the questions we get most often about how our legal terms work and what they mean for your account.

Access depends on whether local law in your region of Indonesia permits it. We do not extend access where it is not allowed. Eligibility is assessed at registration and may be reviewed if your location changes.

When you connect DANA, OVO, or GoPay, we record the transaction reference and wallet identifier needed to process deposits and withdrawals. We do not store your full wallet credentials.

Email our support team with your account ID and a written data access request. We will respond within the timeframe required under applicable rules and send your data in a readable format.

Yes. Submit a deletion request via email support. Some data may be retained for a legally required period after account closure even after your request is processed — we will tell you what applies.

Contact support via live chat first with your transaction reference. If the issue is not resolved at that level, written complaints are escalated to our compliance team under the dispute process in our full terms.

We hold account records for the retention period required under the jurisdiction our terms specify. After that period, data is deleted unless an active legal or compliance obligation requires us to keep it.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.